Política de reembolso

Tenemos una política de devolución de 30 días, es decir, dispones de 30 días después de recibir el artículo para solicitar una devolución.

El artículo debe estar en el mismo estado en que lo recibiste, sin usar, con las etiquetas y en su embalaje original, para que se admita su devolución. También necesitarás el recibo o comprobante de compra.

Para iniciar una devolución, puedes ponerte en contacto con nosotros a la dirección riveraramosmandito@gmail.com. Ten en cuenta que las devoluciones deberán enviarse a la siguiente dirección: [INSERTAR DIRECCIÓN DE DEVOLUCIÓN]

Si se acepta la devolución, te enviaremos una etiqueta de envío para la devolución junto con las instrucciones sobre cómo y dónde enviar el paquete. No se aceptarán artículos devueltos sin haber solicitado previamente la devolución.

Para cualquier consulta sobre devoluciones, puedes ponerte en contacto con nosotros a la dirección riveraramosmandito@gmail.com.

Daños y problemas
Por favor, revisa tu pedido en cuanto lo recibas y ponte en contacto con nosotros de inmediato si el artículo está defectuoso, dañado o si recibes un artículo equivocado, para que podamos evaluar el problema y solucionarlo.

Excepciones / artículos sin devolución
Ciertos tipos de artículos no pueden devolverse, como los productos perecederos (como alimentos, flores o plantas), los productos a medida (como pedidos especiales o artículos personalizados) y los artículos de cuidado personal (como productos de belleza). Tampoco aceptamos devoluciones de materiales peligrosos, líquidos inflamables o gases. Si tienes alguna pregunta o duda sobre un artículo concreto, ponte en contacto con nosotros.

Desafortunadamente, no podemos aceptar devoluciones de artículos en oferta o tarjetas de regalo.

Cambios
La forma más rápida de asegurarte de conseguir lo que buscas es devolver el artículo que tienes y, una vez aceptada la devolución, hacer una compra aparte del artículo nuevo.

Periodo de reflexión de 14 días de la Unión Europea Sin perjuicio de lo anterior, si la mercancía se envía dentro de la Unión Europea, tienes derecho a anular o devolver tu pedido en un plazo de 14 días, por cualquier motivo y sin necesidad de justificación. Al igual que en el caso anterior, el artículo debe estar en las mismas condiciones en que lo recibiste, sin usar, con las etiquetas y en su embalaje original. También tendrás que tener el recibo o comprobante de compra.

Reembolsos
Te informaremos cuando hayamos recibido e inspeccionado tu devolución y te comunicaremos si se ha aprobado el reembolso o no. Si se aprueba, se te reembolsará de forma automática en tu forma de pago original en un plazo de 10 días hábiles. Recuerda que el banco o la entidad emisora de la tarjeta de crédito pueden tardar algún tiempo en procesar y hacer efectivo el reembolso.
Si han transcurrido más de 15 días hábiles desde que aprobamos tu devolución, ponte en contacto con nosotros a la dirección riveraramosmandito@gmail.com.

RETURN, EXCHANGE & REFUND POLICY

Last Updated: [DATE]

At [STORE / COMPANY NAME], we want you to have a positive shopping experience. This Policy explains the conditions applicable to returns, exchanges, and refunds for products purchased through our store.

This Policy applies without prejudice to any rights granted to consumers under the Mexican Federal Consumer Protection Law and other applicable laws in Mexico. Nothing in this Policy is intended to limit, exclude, or waive any consumer rights that cannot legally be limited or waived.

1. Voluntary Returns

We accept voluntary return requests within 30 calendar days after delivery of the product, provided that the conditions of this Policy are met.

To be eligible for a voluntary return, the product must:

Be unused.
Be in the same condition in which it was received.
Remain in its original packaging, when applicable.
Include a receipt, proof of purchase, order number, or other reasonable evidence of purchase.

Returns requested after this period may be denied, without prejudice to any statutory rights that may apply to the consumer, including rights relating to defective, damaged, misrepresented, or non-conforming products or applicable warranties.

2. Non-Returnable Products

Due to their nature, certain products may be excluded from voluntary returns, including:

Perishable goods, such as food, flowers, newspapers, or magazines.
Intimate or sanitary products where a return is not appropriate for health or hygiene reasons.
Hazardous materials.
Flammable liquids or gases.
Gift cards.
Downloadable software products.
Certain health and personal care products.

These exclusions do not affect any consumer rights or remedies that may apply under applicable law in cases involving defective products, non-conformity, breach of applicable obligations, or other legally protected circumstances.

3. Damaged, Defective, or Non-Conforming Products

If you receive a product that is defective, damaged, incomplete, or materially different from what was offered or purchased, please contact us as soon as possible.

Depending on the circumstances and applicable law, we may provide a repair, replacement, exchange, or refund, as applicable.

When the issue is attributable to our company, we will not apply the conditions of a voluntary return in a manner that reduces or waives any consumer rights required by law.

For assistance, please contact:

Email: riveraramosmandito@gmail.com

We recommend providing photographs of the product, packaging, and any damage or defect, together with your order number.

4. Statutory Right of Revocation for Distance Purchases

Where applicable under Mexican law, consumers may exercise any statutory right to revoke their consent within the legally established period.

In particular, the Mexican Federal Consumer Protection Law provides, in certain distance transactions, for a right to revoke consent within five business days following delivery of the goods or execution of the contract, whichever occurs later.

When this statutory right applies, the transaction will be cancelled and the applicable refund will be processed in accordance with Mexican law.

5. Sale and Discounted Items

Products sold at a discount may be subject to specific voluntary-return conditions for reasons such as change of mind.

However, the fact that a product was sold at a discounted price does not eliminate or limit statutory consumer rights relating to defective, damaged, non-conforming, or otherwise legally protected products.

6. Refunds

Once we receive and, where applicable, inspect the returned product, we will send you an email confirming receipt and notifying you of the outcome of your request.

When a refund is due, it will generally be issued to the original payment method, unless applicable law or a legally valid agreement provides otherwise.

The time required for a refund to appear in your account may depend on your bank, credit card issuer, or payment service provider.

7. Late or Missing Refunds

If your refund has been approved but has not yet appeared in your account:

Check your bank account again.
Contact your credit card issuer.
Contact your bank or payment provider.
If you have completed these steps and still have not received your refund, contact us at riveraramosmandito@gmail.com.

8. Exchanges

Exchanges requested for personal preference, such as size, color, or other reasons unrelated to a defect, are subject to product availability and the conditions of this Policy.

For defective, damaged, or non-conforming products, we will process your request in accordance with the rights and remedies provided by applicable law.

To request an exchange, contact:

riveraramosmandito@gmail.com

9. Return Shipping Costs

For voluntary returns based on personal preference, return shipping costs may be the customer's responsibility unless we expressly state otherwise.

When a return, exchange, or refund results from a defective, damaged, incorrect, or otherwise legally protected circumstance for which applicable law requires the supplier to bear the costs, such costs will be handled in accordance with applicable law.

Original shipping charges will be handled according to the nature of the return and applicable law.

10. Return Address

When we instruct you to return a product, it should be sent to:

San Miguel, Calle Santa Aurora 44D
Heroica Nogales, Sonora, ZIP Code 84090
Mexico

Important: Do not send products to this address until you have received return instructions from our team when such instructions are required to process your return.

11. Gift Purchases

If an item was marked as a gift at the time of purchase and shipped directly to the recipient, any applicable gift credit or refund may be issued to the recipient in the manner permitted by applicable law and our payment system.

If the item was not marked as a gift or was initially shipped to the purchaser, any applicable refund will generally be issued to the original purchaser, subject to the applicable conditions.

12. High-Value Returns

For items valued at more than $75 USD, we recommend using a shipping service with tracking and, when appropriate, purchasing shipping insurance.

We are not responsible for returned items that are lost before being delivered to our return address, except where applicable law provides otherwise.

13. Proof of Purchase

To process a return, exchange, or refund, we may request information that allows us to identify the transaction, such as:

Order number.
Receipt or proof of purchase.
Name used for the purchase.
Email address associated with the order.
Proof of payment.

14. Contact and Complaints

For questions, concerns, returns, exchanges, or complaints, please contact us at: